Fourthline Outage History

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Fourthline had 22 outages in the last 2 years totaling 83h 44m of downtime, averaging 0.9 incidents per month.

There were 22 Fourthline outages since February 6, 2025 totaling 83h 44m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.fourthline.com

Critical October 19, 2026

Fourthline QTSP signatures can not be completed

Detected by Pingoru
Oct 19, 2026, 01:27 PM UTC
Resolved
Oct 19, 2026, 02:12 PM UTC
Duration
45m
Affected: Fourthline QTSP
Timeline · 4 updates
  1. identified Oct 19, 2026, 01:27 PM UTC

    Because of the issues with time stamping service on the downstream provider the QTSP signatures can not be completed.

  2. monitoring Oct 19, 2026, 01:44 PM UTC

    The signatures traffic has been switched to the other singing providers, so QTSP service remain operational. We are monitoring the situation with the failing external provider

  3. monitoring Oct 19, 2026, 02:05 PM UTC

    The external provider has reported that the issue is fixed. We're gradually returning the traffic to the Fourthline QTSP service.

  4. resolved Oct 19, 2026, 02:12 PM UTC

    The Fourthline QTSP service is fully operational

Read the full incident report →

Major October 10, 2026

Increased error in Case Review Portal

Detected by Pingoru
Oct 10, 2026, 02:23 PM UTC
Resolved
Oct 11, 2026, 07:22 AM UTC
Duration
16h 59m
Affected: Case Review PortalAML Screening & Monitoring
Timeline · 5 updates
  1. investigating Oct 10, 2026, 02:23 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 10, 2026, 02:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 10, 2026, 02:35 PM UTC

    We are continuing to investigate the issue.

  4. investigating Oct 10, 2026, 02:59 PM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 11, 2026, 07:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 30, 2026

Namirial issues impacting QES services

Detected by Pingoru
Sep 30, 2026, 09:17 AM UTC
Resolved
Sep 30, 2026, 11:00 AM UTC
Duration
1h 42m
Affected: Signature QTSPs
Timeline · 2 updates
  1. identified Sep 30, 2026, 09:17 AM UTC

    3rd party QTSP provider is having issues in the signature flow.

  2. resolved Sep 30, 2026, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 15, 2026

Service outage on AI services at Fourthline

Detected by Pingoru
Jun 15, 2026, 11:18 AM UTC
Resolved
Jun 15, 2026, 12:06 PM UTC
Duration
47m
Affected: Identity Verification
Timeline · 3 updates
  1. investigating Jun 15, 2026, 11:18 AM UTC

    Service outage on General OCR and AI services.

  2. monitoring Jun 15, 2026, 11:57 AM UTC

    Services are becoming operation again. Monitoring service rollout.

  3. resolved Jun 15, 2026, 12:06 PM UTC

    AI Services are back online.

Read the full incident report →

Minor June 3, 2026

Namirial issues impacting QES services.

Detected by Pingoru
Jun 03, 2026, 01:15 PM UTC
Resolved
Jun 03, 2026, 07:51 PM UTC
Duration
6h 35m
Affected: Qualified Electronic Signature
Timeline · 4 updates
  1. investigating Jun 03, 2026, 01:15 PM UTC

    Experiencing high errors rates on our QES services, root cause not yet determined.

  2. identified Jun 03, 2026, 01:23 PM UTC

    Issue related to earlier release, not related to Namirial. Still seeing impact on QES services.

  3. monitoring Jun 03, 2026, 03:55 PM UTC

    Errors have reduced significantly, continuing communication with Namirial.

  4. resolved Jun 03, 2026, 07:51 PM UTC

    Incident resolved

Read the full incident report →

Major June 3, 2026

Signature services impacted by recent release, revert in progress.

Detected by Pingoru
Jun 03, 2026, 10:54 AM UTC
Resolved
Jun 03, 2026, 11:31 AM UTC
Duration
36m
Affected: Qualified Electronic Signature
Timeline · 3 updates
  1. identified Jun 03, 2026, 10:54 AM UTC

    Signature services were impacted by recent release that is currently being rolled-back. Will update on resolution shortly after rollback is complete.

  2. monitoring Jun 03, 2026, 11:07 AM UTC

    Rollback was successful, monitoring the situation.

  3. resolved Jun 03, 2026, 11:31 AM UTC

    Incident resolved, functionality on signature services fully operational.

Read the full incident report →

Major May 18, 2026

Namirial experiencing issues

Detected by Pingoru
May 18, 2026, 09:43 AM UTC
Resolved
May 18, 2026, 10:13 AM UTC
Duration
29m
Affected: Qualified Electronic Signature
Timeline · 3 updates
  1. investigating May 18, 2026, 09:43 AM UTC

    Namirial experiening issues, impacting Qualified Electronic Signatures services

  2. monitoring May 18, 2026, 10:02 AM UTC

    QES services restored, currently monitoring

  3. resolved May 18, 2026, 10:13 AM UTC

    QES services fully restored, Namirial reporting issue is resolved on their end.

Read the full incident report →

Major May 9, 2026

Issue with Namirial, impacting QES service

Detected by Pingoru
May 09, 2026, 11:32 AM UTC
Resolved
May 09, 2026, 11:55 AM UTC
Duration
22m
Affected: Qualified Electronic Signature
Timeline · 3 updates
  1. investigating May 09, 2026, 11:32 AM UTC

    Fourthline is currently experiencing partial service disruption for QES (Qualified Electronic Signatures).

  2. monitoring May 09, 2026, 11:47 AM UTC

    Issues with QES service have been resolved for now, we will continue monitoring the situation.

  3. resolved May 09, 2026, 11:55 AM UTC

    QES services restored.

Read the full incident report →

Major May 5, 2026

Namirial is down

Detected by Pingoru
May 05, 2026, 07:08 AM UTC
Resolved
May 05, 2026, 08:42 AM UTC
Duration
1h 33m
Affected: Qualified Electronic Signature
Timeline · 4 updates
  1. investigating May 05, 2026, 07:08 AM UTC

    Our requests to Namirial are returned with an error, but their status page doesn't have any updates yet.

  2. identified May 05, 2026, 07:23 AM UTC

    Namirial has updated their status page, confirming the incident on their side: https://status.namirial.com

  3. monitoring May 05, 2026, 08:11 AM UTC

    The cased are getting processed again, but there's no update from Namirial yet.

  4. resolved May 05, 2026, 08:42 AM UTC

    Namirial reported that their systems are fully recovered

Read the full incident report →

Critical April 21, 2026

Namirial is experiencing issues

Detected by Pingoru
Apr 21, 2026, 03:10 PM UTC
Resolved
Apr 21, 2026, 05:29 PM UTC
Duration
2h 19m
Affected: Qualified Electronic Signature
Timeline · 6 updates
  1. identified Apr 21, 2026, 03:10 PM UTC

    Namirial has reported issues on their side

  2. identified Apr 21, 2026, 03:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 21, 2026, 03:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 21, 2026, 04:21 PM UTC

    Waiting for Namirial to release fix for current issues: https://status.namirial.com/incident/876553

  5. monitoring Apr 21, 2026, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 21, 2026, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Payments provider issues affecting bank account verifications

Detected by Pingoru
Feb 02, 2026, 05:44 PM UTC
Resolved
Feb 02, 2026, 06:23 PM UTC
Duration
38m
Affected: Bank Account Verification
Timeline · 3 updates
  1. investigating Feb 02, 2026, 05:44 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 02, 2026, 05:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 02, 2026, 06:23 PM UTC

    The issue is resolved on payments provider side.

Read the full incident report →

Minor January 16, 2026

QES impacting Identity Verification flows

Detected by Pingoru
Jan 16, 2026, 11:01 AM UTC
Resolved
Jan 16, 2026, 03:36 PM UTC
Duration
4h 34m
Affected: Signature QTSPs
Timeline · 3 updates
  1. investigating Jan 16, 2026, 11:01 AM UTC

    There is an ongoing issue with our secondary QTSP provider

  2. investigating Jan 16, 2026, 03:33 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 16, 2026, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Signature Services: QTSP

Detected by Pingoru
Dec 18, 2025, 11:23 AM UTC
Resolved
Dec 18, 2025, 12:08 PM UTC
Duration
45m
Affected: Signature QTSPs
Timeline · 3 updates
  1. investigating Dec 18, 2025, 11:23 AM UTC

    One of our QTSP provider identified problems affecting our Signature services. We are closely monitoring the situation.

  2. monitoring Dec 18, 2025, 11:30 AM UTC

    Our QTSP provider has identified the issue and rolled out a fix.

  3. resolved Dec 18, 2025, 12:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

CDN provider issues

Detected by Pingoru
Dec 05, 2025, 09:09 AM UTC
Resolved
Dec 05, 2025, 07:25 PM UTC
Duration
10h 16m
Affected: Identity VerificationClient AuthenticationCase Review PortalAML Screening & MonitoringDocument AuthenticationWeb SDKApp Drop-inQualified Electronic SignatureSignature QTSPsFourthline HubBank Account Verification
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:09 AM UTC

    We detected a problem with our CDN provider. We will be monitoring closely, but for now seem not impacted.

  2. investigating Dec 05, 2025, 09:32 AM UTC

    We have removed Cloudflare from our traffic, we are closely monitoring the situation.

  3. monitoring Dec 05, 2025, 09:58 AM UTC

    We are closely monitoring and still see no degradation of the platform.

  4. resolved Dec 05, 2025, 07:25 PM UTC

    CDN provider has been reinstated.

Read the full incident report →

Minor November 18, 2025

Increased error

Detected by Pingoru
Nov 18, 2025, 11:52 AM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
3h 20m
Affected: Identity VerificationClient AuthenticationCase Review PortalAML Screening & MonitoringDocument AuthenticationWeb SDKApp Drop-inQualified Electronic SignatureSignature QTSPsFourthline HubBank Account Verification
Timeline · 6 updates
  1. identified Nov 18, 2025, 11:52 AM UTC

    Our CDN is having global network issues, we're investigating.

  2. monitoring Nov 18, 2025, 12:16 PM UTC

    The CDN provider has reported that the issue is resolved, the systems are back in operational state

  3. monitoring Nov 18, 2025, 12:40 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 18, 2025, 01:38 PM UTC

    The CDN provider is still experiencing major network issues

  5. monitoring Nov 18, 2025, 02:18 PM UTC

    We can confirm that all systems are now operational. Our team continues to monitor the situation closely to ensure stability.

  6. resolved Nov 18, 2025, 03:12 PM UTC

    All systems have been confirmed operational. Customer portal functionality has been fully restored.

Read the full incident report →

Minor July 25, 2025

Degraded Performance

Detected by Pingoru
Jul 25, 2025, 05:51 AM UTC
Resolved
Jul 25, 2025, 06:48 AM UTC
Duration
56m
Affected: Identity Verification
Timeline · 4 updates
  1. identified Jul 25, 2025, 05:51 AM UTC

    We are having issues in our platform that causes degraded performance. We have identified the issue and resolving it.

  2. identified Jul 25, 2025, 06:14 AM UTC

    We are applying the fix.

  3. monitoring Jul 25, 2025, 06:22 AM UTC

    We have successfully applied the solution. The systems are healthy. We are actively monitoring.

  4. resolved Jul 25, 2025, 06:48 AM UTC

    We confirm that our platform is fully back to normal.

Read the full incident report →

Notice July 21, 2025

API Gateway update

Detected by Pingoru
Jul 21, 2025, 03:02 PM UTC
Resolved
Jul 21, 2025, 03:24 PM UTC
Duration
22m
Timeline · 1 update
  1. resolved Jul 21, 2025, 03:55 PM UTC

    What happened: During a scheduled deployment of our API gateway, security code generation for workflows endpoint was temporarily unavailable. The issue started on 15:02 UTC. Impact: New workflows requiring security codes could not be initiated during this 22-minute window. Existing workflows continued to operate normally. Resolution: The deployment completed successfully at 15:24 UTC, and security code generation is now fully operational. Next steps: We're reviewing our deployment process to minimize similar disruptions. If you experienced any issues during this timeframe

Read the full incident report →

Notice July 9, 2025

QES availability

Detected by Pingoru
Jul 09, 2025, 12:15 PM UTC
Resolved
Jul 09, 2025, 12:31 PM UTC
Duration
16m
Timeline · 1 update
  1. resolved Jul 09, 2025, 01:11 PM UTC

    We experienced a temporary issue during a deployment process, which has now been resolved. All systems are functioning as expected.The issue was present for 15 minutes (from 2:15PM CEST until 2:31PM CEST).

Read the full incident report →

Minor July 7, 2025

QES workflows are in a degraded state

Detected by Pingoru
Jul 07, 2025, 07:40 PM UTC
Resolved
Jul 08, 2025, 08:58 AM UTC
Duration
13h 18m
Affected: Qualified Electronic Signature
Timeline · 2 updates
  1. identified Jul 08, 2025, 08:31 AM UTC

    We are currently investigating an issue affecting QES workflows. Some workflows may not complete successfully at this time. Our team is working to resolve the issue and restore full functionality. We will share further updates as we progress.

  2. resolved Jul 08, 2025, 08:58 AM UTC

    The issue affecting QES workflows has been resolved, and all services are operating normally.

Read the full incident report →

Notice April 28, 2025

Manual Operations Impact – Barcelona Office

Detected by Pingoru
Apr 28, 2025, 12:07 PM UTC
Resolved
Apr 29, 2025, 04:35 AM UTC
Duration
16h 27m
Timeline · 2 updates
  1. investigating Apr 28, 2025, 12:07 PM UTC

    Due to a country-wide power outage in Barcelona, Spain, our manual operations services are currently impacted. Please note that this does not affect our core platform, products, or automated services, which continue to operate normally. We are actively monitoring the situation and will provide updates as necessary. Thank you for your understanding.

  2. resolved Apr 29, 2025, 04:35 AM UTC

    The power has been recovered in Barcelona, Spain. Activities are going back to normal.

Read the full incident report →

Major March 25, 2025

DNS resolution problem

Detected by Pingoru
Mar 25, 2025, 10:00 AM UTC
Resolved
Mar 25, 2025, 10:37 AM UTC
Duration
37m
Affected: Identity VerificationAML Screening & MonitoringFourthline Hub
Timeline · 1 update
  1. resolved Mar 25, 2025, 10:56 AM UTC

    Due to an issue with our DNS registrar, we had partial downtime for resolution of our api endpoints. The issue has started at 11:00 CET and resolved at 11:37.

Read the full incident report →

Minor March 12, 2025

Delayed in AML Watchlist single-time screening

Detected by Pingoru
Mar 12, 2025, 11:07 AM UTC
Resolved
Mar 12, 2025, 11:07 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Mar 17, 2025, 11:02 AM UTC

    Unfortunately, we experienced a degradation in our AML Watchlist service. Causing a delay in single-time screening clients for a couple hours. At 15:17PM we restarted the batching process. After this, this service is fully available again and all clients scheduled for screening by our business partners were processed as expected.

Read the full incident report →