Fourthline incident

CDN provider issues

Notice Resolved View vendor source →

Fourthline experienced a notice incident on December 5, 2025 affecting Identity Verification and Client Authentication and 1 more component, lasting 10h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:09 AM UTC
Resolved
Dec 05, 2025, 07:25 PM UTC
Duration
10h 16m
Detected by Pingoru
Dec 05, 2025, 09:09 AM UTC

Affected components

Identity VerificationClient AuthenticationCase Review PortalAML Screening & MonitoringDocument AuthenticationWeb SDKApp Drop-inQualified Electronic SignatureSignature QTSPsFourthline Hub

Update timeline

  1. investigating Dec 05, 2025, 09:09 AM UTC

    We detected a problem with our CDN provider. We will be monitoring closely, but for now seem not impacted.

  2. investigating Dec 05, 2025, 09:32 AM UTC

    We have removed Cloudflare from our traffic, we are closely monitoring the situation.

  3. monitoring Dec 05, 2025, 09:58 AM UTC

    We are closely monitoring and still see no degradation of the platform.

  4. resolved Dec 05, 2025, 07:25 PM UTC

    CDN provider has been reinstated.