Fourthline incident

Increased error

Minor Resolved View vendor source →

Fourthline experienced a minor incident on November 18, 2025 affecting Identity Verification and Client Authentication and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:52 AM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
3h 20m
Detected by Pingoru
Nov 18, 2025, 11:52 AM UTC

Affected components

Identity VerificationClient AuthenticationCase Review PortalAML Screening & MonitoringDocument AuthenticationWeb SDKApp Drop-inQualified Electronic SignatureSignature QTSPsFourthline Hub

Update timeline

  1. identified Nov 18, 2025, 11:52 AM UTC

    Our CDN is having global network issues, we're investigating.

  2. monitoring Nov 18, 2025, 12:16 PM UTC

    The CDN provider has reported that the issue is resolved, the systems are back in operational state

  3. monitoring Nov 18, 2025, 12:40 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 18, 2025, 01:38 PM UTC

    The CDN provider is still experiencing major network issues

  5. monitoring Nov 18, 2025, 02:18 PM UTC

    We can confirm that all systems are now operational. Our team continues to monitor the situation closely to ensure stability.

  6. resolved Nov 18, 2025, 03:12 PM UTC

    All systems have been confirmed operational. Customer portal functionality has been fully restored.