Fourth Outage History

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications. Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual. We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution. Further updates will be provided as soon as we have additional information.

Dear Customer, We have been made aware of a critical incident affecting some customers. Salesforce is currently investigating the root cause of the issue. You can find updates at the following link: https://status.salesforce.com/incidents/13457 We apologise for this disruption to your service. The next update will be shared once we have more significant information.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We would like to confirm that this is not a continuation of the Incident that occurred yesterday. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware that a small subset of customers are currently experiencing issues with draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers using Fourth Single Sign-On when attempting to login through a browser. Our mobile app is currently unaffected. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers' ability to make draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. The next update will be provided when significant progress has been made. We apologise for this disruption to your service.

We are aware of an issue affecting Fuego activity and Chase Bank. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card could be impacted. If you are experiencing any issues please try to use an alternate method of payment for this type of activity. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.

UPDATE: 09/03 We are seeing some improvement with this issue and can confirm that there have been successful transfers from Fuego to Chase Debit cards in the last 24 hours. We are in the process of seeking confirmation from our banking partners to understand whether this is fully resolved and will update as soon as possible. Our advice remains, that if you are experiencing issues between Fuego and Chase Bank, please try an alternative payment method.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate this issue.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Fourth is aware of reports of a significant Microsoft outage. We can confirm that this is NOT impacting the availability of the Fourth platform. We are continuing to monitor the situation and will provide updates when they become available.

Fourth is aware of reports of a significant Crowdstrike/Microsoft outage. We can confirm that this is NOT impacting the availability of the Fourth platform. We are continuing to monitor the situation and will provide updates when they become available.