Formstack incident

Formstack Sign: Some Documents finalized without audit pages

Notice Resolved View vendor source →

Formstack experienced a notice incident on October 9, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 04:45 PM UTC
Resolved
Oct 09, 2026, 04:45 PM UTC
Duration
—
Detected by Pingoru
Oct 09, 2026, 04:45 PM UTC

Update timeline

  1. resolved Oct 09, 2026, 04:45 PM UTC

    We identified an issue that caused some Formstack Sign documents to be finalized and delivered without an audit trail. The issue affected documents on October 8 from 7:42 PM to 9:31 PM ET. The signing process has recovered, and newly completed documents are processing normally. We are implementing a recovery script to restore the missing audit trails for affected documents. As part of this recovery process, some customers may receive a duplicate notification that their document has been finalized. If you previously received this notification, no action is required, and the duplicate message can be disregarded. We apologize for the inconvenience.