Form3 Outage History
Form3 is up right nowPingoru has recorded 51 incidents for Form3: 14 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 2 of 720 (0%) |
| May 2026 | 2 | 16 of 744 (2%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 1 of 720 (0%) |
| October 2026 | 2 | 4 of 513 (1%) |
Incidents, newest first
Minor October 20, 2026 INC488090 - Degradation to Form3 - UK Instant & Form3 - SEPA Instant 4h 5m Direct, Direct, Direct Non Settling
Started Oct 20, 2026, 10:48 AM UTC· resolved Oct 20, 2026, 02:54 PM UTC
- monitoring Oct 20, 2026, 10:48 AM UTC
From 06:01 UTC, Form3 experienced an impact to the UK instant service. We have investigated the issue and can confirm a brief spike in processing times between 06:01 - 06:07 UTC. This was due to a Cloud provider incident, for which we are currently monitoring to ensure there is no further impact. Further details will be provided in the postmortem in due course.
- monitoring Oct 20, 2026, 01:13 PM UTC
While the Cloud Provider implemented recovery actions, we observed another brief increase in processing times for Form3 – UK Instant and a short spike in admission timeouts for Form3 – SEPA Instant. Form3 continues to monitor the situation while the Cloud Provider works on a permanent fix.
- resolved Oct 20, 2026, 02:54 PM UTC
The Cloud Providers Incident has been resolved as of 13:00 UTC We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Oct 21, 2026, 02:20 PM UTC
On Tuesday, 20th October, Form3 experienced two brief periods of processing delays affecting the Form3 UK Instant and Form3 SEPA Instant services: * 06:01–06:07 UTC * 12:57–12:59 UTC The delays were caused by an incident affecting one of our third-party cloud providers. The provider resolved the underlying infrastructure issue at 15:41 UTC. Following recovery and continued monitoring, our Incident Response Team confirmed that services had returned to normal and that there was no ongoing customer impact.
Notice October 6, 2026 INC484677 - Degradation Across Multiple Form3 Services 21m Direct, CoP Responder, Direct, CoP Requester and 1 more
Started Oct 06, 2026, 06:22 PM UTC· resolved Oct 06, 2026, 06:43 PM UTC
- resolved Oct 06, 2026, 08:12 PM UTC
Between 18:22 and 21:43 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.
- postmortem Oct 08, 2026, 07:06 AM UTC
On Tuesday 6th October, Form3 observed degradation to multiple services between 18:22-18:30 UTC & 18:33-18:43 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Minor September 30, 2026 INC483644 - Degradation to Form3 - SEPA Instant service 16m Direct, Direct Non Settling
Started Sep 30, 2026, 10:07 AM UTC· resolved Sep 30, 2026, 10:23 AM UTC
- investigating Sep 30, 2026, 10:07 AM UTC
Form3 are aware of performance degradation to the Form3 - SEPA Instant service. The scheme provider has confirmed that the issue originates with an upstream participant. We continue to work with the scheme provider and will provide a further update when available.
- resolved Sep 30, 2026, 10:23 AM UTC
Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Sep 30, 2026, 10:24 AM UTC
On Wednesday 30th September, Form3 experienced degradation to the Form3 - SEPA Instant service, with outbound payment processing impacted between 09:04 - 09:55 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments are processing as expected.
Notice September 27, 2026 #483178 - Degradation to FPS Instant 6m Direct, Direct (MQ), Direct (WS)
Started Sep 27, 2026, 06:34 AM UTC· resolved Sep 27, 2026, 06:40 AM UTC
- resolved Sep 27, 2026, 06:55 AM UTC
Between 06:34 : 06:40 UTC Form3 observed performance degradation to the FPS Instant service. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed..
- postmortem Sep 28, 2026, 08:27 AM UTC
On Sunday 27th September, Form3 experienced degradation to the Form3 - UK Instant service. Form3 identified an issue which resulted in delayed payment processing between 06:34 - 06:40 UTC. Following a period of monitoring, it was confirmed that payments were processing as expected.
Minor September 1, 2026 INC478901 - Degradation to Form3 - SEPA Instant service 16m Direct, Direct Non Settling
Started Sep 01, 2026, 01:05 PM UTC· resolved Sep 01, 2026, 01:21 PM UTC
- investigating Sep 01, 2026, 01:05 PM UTC
Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- investigating Sep 01, 2026, 01:21 PM UTC
The scheme provider has confirmed that the issue originates with an upstream participant. We continue to work with the scheme provider and will provide a further update when available.
- resolved Sep 01, 2026, 01:21 PM UTC
Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Sep 01, 2026, 01:27 PM UTC
On Tuesday 1st September, Form3 experienced degradation to the Form3 - SEPA Instant service, with payment processing impacted between 12:22 - 13:11 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments were processing as expected.
Minor August 12, 2026 INC476339 - Degradation to Form3 - SEPA Instant 1h 8m Direct, Direct Non Settling
Started Aug 12, 2026, 05:11 PM UTC· resolved Aug 12, 2026, 06:20 PM UTC
- investigating Aug 12, 2026, 05:11 PM UTC
Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Aug 12, 2026, 05:24 PM UTC
We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.
- resolved Aug 12, 2026, 06:20 PM UTC
The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Aug 13, 2026, 10:41 AM UTC
On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.
Minor July 8, 2026 INC470455 - Degradation Across Multiple Form3 Services 17m VoP Responder, Direct, VoP Requester, Direct (MQ) and 14 more
Started Jul 08, 2026, 09:16 PM UTC· resolved Jul 08, 2026, 09:33 PM UTC
- resolved Jul 08, 2026, 11:53 PM UTC
Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.
- postmortem Jul 09, 2026, 10:34 AM UTC
On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Minor June 29, 2026 INC468440 Degradation to the Form3 - Metrics Service 1h 30m Form3 - Metrics
Started Jun 29, 2026, 11:12 AM UTC· resolved Jun 29, 2026, 12:43 PM UTC
- investigating Jun 29, 2026, 11:12 AM UTC
Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Jun 29, 2026, 11:34 AM UTC
A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.
- resolved Jun 29, 2026, 12:43 PM UTC
The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Jun 30, 2026, 10:52 AM UTC
On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Critical May 19, 2026 INC452403 - Major Outage to the SEPA instant service 13h 15m Direct, Direct Non Settling
Started May 19, 2026, 11:57 AM UTC· resolved May 20, 2026, 01:12 AM UTC
- identified May 19, 2026, 11:57 AM UTC
We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.
- monitoring May 19, 2026, 12:14 PM UTC
Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.
- investigating May 19, 2026, 02:40 PM UTC
Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
- identified May 19, 2026, 05:00 PM UTC
Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.
- resolved May 20, 2026, 01:12 AM UTC
Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.
- postmortem May 20, 2026, 07:13 AM UTC
On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.
Minor May 17, 2026 INC452278 - Degradation to the SEPA Instant Service 2h 45m Direct, Direct Non Settling
Started May 17, 2026, 10:24 AM UTC· resolved May 17, 2026, 01:10 PM UTC
- investigating May 17, 2026, 10:24 AM UTC
Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified May 17, 2026, 12:22 PM UTC
We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.
- resolved May 17, 2026, 01:10 PM UTC
Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.
- postmortem May 18, 2026, 01:22 PM UTC
On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.
Minor April 18, 2026 INC447366 - Degradation to Form3 - SEPA Instant 2h 4m Direct, Direct Non Settling
Started Apr 18, 2026, 08:18 PM UTC· resolved Apr 18, 2026, 10:22 PM UTC
- investigating Apr 18, 2026, 08:18 PM UTC
We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.
- identified Apr 18, 2026, 08:23 PM UTC
Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.
- identified Apr 18, 2026, 09:26 PM UTC
We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.
- resolved Apr 18, 2026, 10:22 PM UTC
The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Apr 20, 2026, 08:14 AM UTC
On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.
Minor April 1, 2026 INC444339 - Degradation to Form3 - Metrics Service 15m Form3 - Metrics
Started Apr 01, 2026, 10:14 AM UTC· resolved Apr 01, 2026, 10:29 AM UTC
- investigating Apr 01, 2026, 10:14 AM UTC
Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Apr 01, 2026, 10:22 AM UTC
We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.
- resolved Apr 01, 2026, 10:29 AM UTC
The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Apr 01, 2026, 11:05 AM UTC
On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Minor March 1, 2026 INC438091 - Service Degradation on the Form3 - Metrics Service 1h 30m Form3 - Metrics
Started Mar 01, 2026, 02:40 PM UTC· resolved Mar 01, 2026, 04:11 PM UTC
- investigating Mar 01, 2026, 03:55 PM UTC
Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Mar 01, 2026, 04:03 PM UTC
A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.
- resolved Mar 01, 2026, 04:11 PM UTC
The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Mar 02, 2026, 11:55 AM UTC
On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Critical December 10, 2025 INC421684 - Major Outage to the Form3 - Metrics service 2h 59m Form3 - Metrics
Started Dec 10, 2025, 08:30 PM UTC· resolved Dec 10, 2025, 11:30 PM UTC
- investigating Dec 10, 2025, 09:33 PM UTC
Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Dec 10, 2025, 10:11 PM UTC
We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.
- monitoring Dec 10, 2025, 10:54 PM UTC
A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.
- resolved Dec 10, 2025, 11:30 PM UTC
The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Dec 15, 2025, 04:34 PM UTC
On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.
Minor August 25, 2025 INC400010 - Degradation to Form3 - SEPA Instant 1h 24m Direct, Direct Non Settling, Direct Non Settling (IRE), Direct (IRE)
Started Aug 25, 2025, 03:02 PM UTC· resolved Aug 25, 2025, 04:27 PM UTC
- investigating Aug 25, 2025, 03:02 PM UTC
Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- investigating Aug 25, 2025, 03:45 PM UTC
We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.
- monitoring Aug 25, 2025, 04:14 PM UTC
We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.
- resolved Aug 25, 2025, 04:27 PM UTC
The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Aug 26, 2025, 11:29 AM UTC
Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.
Minor August 1, 2025 INC395498 - Degradation to SEPA Instant 43m Direct, Direct Non Settling, Direct Non Settling (IRE), Direct (IRE)
Started Aug 01, 2025, 02:11 PM UTC· resolved Aug 01, 2025, 02:55 PM UTC
- investigating Aug 01, 2025, 02:11 PM UTC
Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Aug 01, 2025, 02:42 PM UTC
EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.
- resolved Aug 01, 2025, 02:55 PM UTC
The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Aug 04, 2025, 11:03 AM UTC
On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.
Critical July 28, 2025 INC394174 - Outage to Form3 - Metrics 1h 52m Form3 - Metrics
Started Jul 28, 2025, 06:15 PM UTC· resolved Jul 28, 2025, 08:08 PM UTC
- investigating Jul 28, 2025, 06:15 PM UTC
Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Jul 28, 2025, 08:01 PM UTC
A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.
- resolved Jul 28, 2025, 08:08 PM UTC
The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Jul 29, 2025, 06:59 AM UTC
On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Minor June 20, 2025 INC386898 - Degradation to Form3 - UK Instant 37m Direct, Direct (MQ), Direct (WS), Direct (IRE)
Started Jun 20, 2025, 12:12 PM UTC· resolved Jun 20, 2025, 12:49 PM UTC
- investigating Jun 20, 2025, 12:12 PM UTC
Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Jun 20, 2025, 12:40 PM UTC
We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- resolved Jun 20, 2025, 12:49 PM UTC
The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Jun 24, 2025, 01:19 PM UTC
Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Notice December 31, 2024 INC348559 - Degradation to the Form3 - UK Instant service. 5m Direct, Direct (MQ), Direct (WS), Direct (IRE)
Started Dec 31, 2024, 01:57 AM UTC· resolved Dec 31, 2024, 02:02 AM UTC
- resolved Dec 31, 2024, 06:00 AM UTC
Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
- postmortem Jan 02, 2025, 11:56 AM UTC
On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.