Form3 experienced a minor incident on February 20, 2023 affecting Direct Non Settling (IRE) and Direct (IRE), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 20, 2023, 11:13 AM UTC
On 17 February from 16:51 - 17:00 UTC, Form3 experienced an outage on the SEPA Instant - Direct service. We have investigated the issue and can confirm that during this time, Form3 observed a small number of timed out admissions and submission failures. After a period of monitoring, our Incident Response Team confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
- postmortem Feb 20, 2023, 06:05 PM UTC
On Friday 17 February 2023, Form3 observed an outage on the SEPA Instant service between 16:51 - 17:00 UTC. Investigation identified that an internal change caused a small number of timed out admissions and submission failures. A fix was implemented and service was restored with no further issues from 17:00 UTC. Form3 will continue to work internally to understand mitigations required to prevent future occurrences.