Form3 experienced a notice incident on March 6, 2023 affecting Direct (MQ) and Direct (WS) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 06, 2023, 02:28 PM UTC
On Sunday 5th March 2023, Form3 experienced degradation to the Form3 - UK Instant service between 15:55-16:00 UTC. We investigated the issue and can confirm that during this time, Form3 observed a small number of admission and submission failures. The issue was resolved at 16:00 UTC and after a period of monitoring, our Incident Response Team confirmed there was no ongoing impact.
- postmortem Mar 10, 2023, 02:28 PM UTC
On Sunday 5th March 2023, Form3 experienced degradation to the Form3 - UK Instant service between 15:55-16:00 UTC. Investigation identified that a brief internal issue caused a small number of admission and submission failures. Service was restored with no further issues from 16:00 UTC. Form3 will continue to work internally to understand mitigations required to prevent future occurrences.