Form3 incident
INC#97688 - Potential degradation to the Form3 - SEPA Service
Form3 experienced a minor incident on March 27, 2023 affecting Credit Transfer - Direct Non Settling (IRE), lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2023, 10:47 AM UTC
Form3 are investigating a performance degradation to the Form3-SEPA service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Mar 27, 2023, 11:11 AM UTC
We have isolated the issue on the Form3 - SEPA Service. A number of SEPA Credit Transfer admissions between the customer and Sponsor Bank have been delayed. There has been no impact to SEPA Credit Transfer submissions.
- monitoring Mar 27, 2023, 12:05 PM UTC
A fix has been implemented and all delayed admissions have now been settled via Sponsor Bank.
- resolved Mar 27, 2023, 01:12 PM UTC
The issue affecting the Form3 - SEPA Service has been resolved. We have confirmed, following a period of monitoring, that the delayed settlement has been completed and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Mar 28, 2023, 09:43 AM UTC
On Monday 27th March 2023, Form3 identified an issue impacting settlement on the Form3 - SEPA \(SCT DNSP\) service. Investigation identified that an internal change caused a delay to settlement for admissions between customers and the Sponsor Bank. The change was rolled back and settlement resumed on Monday 27th March for the cycle at 12:00. Form3 will continue to work internally to understand mitigations required to prevent any future occurrence.