Form3 incident
INC#125401 - Potential degradation to the Form3 - SEPA Instant - Indirect service
Form3 experienced a minor incident on June 28, 2023 affecting Indirect, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 28, 2023, 08:12 PM UTC
Form3 are investigating a performance degradation to the Form3 - SEPA Instant - Indirect service. Investigations are ongoing with our Indirect Partner and an update will be provided as soon as more information becomes available.
- monitoring Jun 28, 2023, 08:34 PM UTC
Our Indirect Partner has confirmed that a fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - SEPA Instant - Indirect service. During the incident window, payment admissions and submissions were impacted. We will provide an update on resolution in due course.
- resolved Jun 28, 2023, 08:51 PM UTC
The issue affecting Form3 - SEPA Instant - Indirect has been resolved as of 20:25 UTC. We have confirmed, following a period of monitoring, that services have returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Jun 29, 2023, 03:04 PM UTC
On Wednesday June 28th 2023, Form3 observed an issue causing impact to inbound and outbound payment processing on the SEPA Instant - Indirect service between 19:00 - 20:25 UTC. Root caused has been identified as a planned change activity by our Indirect Partner. At 20:25, our Indirect Partner took recovery actions to roll back the change to restore payment processing. After a period of monitoring, Form3 confirmed that payments were processing as expected. Form3 are working with with our Indirect Partner to confirm the root cause and mitigations.