Form3 experienced a minor incident on July 19, 2023 affecting Indirect, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2023, 12:49 PM UTC
Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Jul 19, 2023, 12:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 19, 2023, 12:56 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 19, 2023, 01:01 PM UTC
Root cause has been isolated to our Partner Bank who have confirmed this issue has now been resolved.
- postmortem Jul 20, 2023, 10:36 AM UTC
On Wednesday 19th July 2023, Form3 observed a degradation to the SEPA Instant - Indirect service causing impact to inbound and outbound payment processing between 11:49 and 12:44 UTC. Actions were taken to restore service as of 12:44 UTC with no further impact to payments. Form3 are working with our external Third Party Provider to confirm root cause and implement measures to prevent a reoccurrence.