Form3 incident

INC135827 - Potential degradation to SEPA Instant - Direct, Direct Non Settling, and Indirect services

Minor Resolved View vendor source →

Form3 experienced a minor incident on July 24, 2023 affecting Indirect and Direct Non Settling (IRE) and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2023, 04:07 PM UTC
Resolved
Jul 24, 2023, 06:22 PM UTC
Duration
2h 15m
Detected by Pingoru
Jul 24, 2023, 04:07 PM UTC

Affected components

IndirectDirect Non Settling (IRE)Direct (IRE)

Update timeline

  1. investigating Jul 24, 2023, 04:07 PM UTC

    Form3 are investigating a potential performance degradation to the SEPA Instant - Direct, Direct Non Settling, and Indirect services. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. identified Jul 24, 2023, 04:20 PM UTC

    We have isolated an issue on the SEPA Instant - Direct, Direct Non Settling, and Indirect services that is causing potential performance degradation. Our Incident Response team is actively working to resolve this as high priority. We will post an update at 16:45 UTC unless there is further information to share before this time.

  3. monitoring Jul 24, 2023, 04:27 PM UTC

    A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant - Direct, Direct Non Settling, and Indirect services. We will provide an update on resolution in due course.

  4. resolved Jul 24, 2023, 06:22 PM UTC

    The issue affecting SEPA Instant - Direct, Direct Non Settling, and Indirect services has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  5. postmortem Jul 25, 2023, 03:35 PM UTC

    On Monday 24th July, Form3 were alerted to an issue causing impact to outbound payment processing on the SEPA Instant - Direct, and SEPA Instant - Direct Non Settling services. Investigation identified an issue that caused payment submissions to fail when routed via RT1. At 16:24 UTC, Form3 identified and implemented a fix to restore payment processing. After a period of monitoring, Form3 confirmed that payments were processing as expected.