Form3 incident
INC156018 - Potential degradation to the Form3 - SEPA Instant - Indirect service
Form3 experienced a minor incident on September 12, 2023 affecting Indirect, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2023, 09:08 PM UTC
Form3 are investigating a potential performance degradation to the Form3 - SEPA Instant - Indirect service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Sep 12, 2023, 09:24 PM UTC
We can confirm service has returned to normal processing and no further degradation has been seen since 21:22 UTC. We continue to monitor the service to ensure appropriate mitigation is in place.
- resolved Sep 12, 2023, 09:44 PM UTC
The issue affecting Form3 - SEPA Instant - Indirect service has been resolved as of 21:32 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Sep 13, 2023, 02:23 PM UTC
On Tuesday September September 12th 2023, Form3 observed service degradation on the SEPA Instant - Indirect service between 20:17 - 20:32 UTC. Payment admission and submission processing may have been delayed during the reported period. The issues were resolved at 20:32 UTC, and after a period of monitoring, Form3 confirmed that payments were processing as expected. Form3 are working with with our Vendor to confirm the root cause and mitigations.