Form3 incident

INC159967 - Degradation to Form3 - UK Instant and Form3 - SEPA services

Notice Resolved View vendor source →

Form3 experienced a notice incident on September 22, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2023, 04:13 PM UTC
Resolved
Sep 22, 2023, 04:13 PM UTC
Duration
—
Detected by Pingoru
Sep 22, 2023, 04:13 PM UTC

Update timeline

  1. resolved Sep 22, 2023, 04:39 PM UTC

    From 14:55-15:05 UTC, Form3 experienced an impact to the Form3 - UK Instant and Form3 - SEPA services We have investigated the issue and can confirm during this time some customers may have experienced slow processing times. The issue was resolved at 15:05 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Root cause was isolated to an issue with our network security provider. Further details will be provided in the postmortem in due course.

  2. postmortem Oct 02, 2023, 10:47 AM UTC

    Between 14:55 - 15:05 UTC on Friday the 22nd of September, we identified an issue impacting the processing times of payments on both Form3 – UK Instant and Form3 – SEPA Instant services. Root cause was isolated to an issue with our Network Security Provider. Form3 are working with our Network Security Provider to identify and implement measures to prevent a reoccurrence