Form3 experienced a minor incident on October 10, 2023 affecting Direct Non Settling (IRE) and Direct (IRE), lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2023, 01:19 AM UTC
Form3 are investigating a performance degradation to the Form3 - UK Bacs service. We are working with a 3rd Party Provider (external to the Form3 service) to resolve the issue as quickly as possible. We will post an update at 03:30 BST unless there is further information to share before this time.
- identified Oct 10, 2023, 01:24 AM UTC
A 3rd Party Provider (external to Form3) have identified an issue and are working on a fix. Customers may experience a delay in receiving output files until the fix is in place. We will post an update at 03:30 BST unless there is further information to share before this time
- monitoring Oct 10, 2023, 01:50 AM UTC
A fix has been implemented by a 3rd Party Provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - UK Bacs service. We will provide an update on resolution in due course.
- resolved Oct 10, 2023, 02:10 AM UTC
The issue affecting the Form3 - UK Bacs service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Oct 10, 2023, 07:59 AM UTC
Analysis has confirmed root cause was attributed to an external third party and Form3 managed systems were operating as expected.