Form3 incident
INC173849 - Degradation to the Form3 - UK Instant service
Form3 experienced a minor incident on October 27, 2023 affecting Direct (IRE), lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2023, 11:58 PM UTC
Form3 are investigating a performance degradation to the Form3 - UK Instant service. Customers may experience latency with payment processing. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Oct 28, 2023, 12:28 AM UTC
We can confirm service has returned to normal processing and no further degradation has been seen since 23:40 UTC. We continue to monitor the service to ensure appropriate mitigation is in place.
- resolved Oct 28, 2023, 12:40 AM UTC
The issue affecting Form3 - UK Instant service has been resolved as of 23:40 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Nov 02, 2023, 04:57 PM UTC
On Friday 27th October 2023, Form3 observed a degradation to the Form3 UK Instant service causing a delay to outbound payment processing between 22:38 and 23:40 UTC. Service auto-recovered at 23:40 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.