Form3 incident

INC180121 - Potential degradation to the SEPA Indirect Service

Minor Resolved View vendor source →

Form3 experienced a minor incident on November 11, 2023 affecting Credit Transfer - Indirect and Indirect, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2023, 11:20 AM UTC
Resolved
Nov 11, 2023, 01:12 PM UTC
Duration
1h 51m
Detected by Pingoru
Nov 11, 2023, 11:20 AM UTC

Affected components

Credit Transfer - IndirectIndirect

Update timeline

  1. investigating Nov 11, 2023, 11:20 AM UTC

    Form3 are investigating a performance degradation to the SEPA Indirect service. Submissions are currently delayed and there is no impact to admissions. A further update will be shared when one becomes available.

  2. identified Nov 11, 2023, 11:41 AM UTC

    We are working with our 3rd Party Provider to resolve the issue as quickly as possible. We will post an update once further information is available to share

  3. identified Nov 11, 2023, 11:51 AM UTC

    The issue has been identified, and the backlog of submissions are being processed.

  4. identified Nov 11, 2023, 12:40 PM UTC

    The backlog of submissions are continuing to be processed. All new submissions are processing without any delay.

  5. monitoring Nov 11, 2023, 01:07 PM UTC

    We can confirm service has returned to normal processing and no further degradation has been seen since 13:06 UTC We continue to monitor the service to ensure appropriate mitigation is in place.

  6. resolved Nov 11, 2023, 01:12 PM UTC

    The issue affecting SEPA Indirect service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  7. postmortem Nov 13, 2023, 11:34 AM UTC

    On Saturday 11th November 2023, Form3 observed degradation on the Form3 - SEPA - Credit Transfer - Indirect and Form3 - SEPA Instant - Indirect services between 10:00 - 13:06 UTC. The impact was that any payment submissions sent during this period were delayed in reaching a final state. During this time, there was no impact to payment admissions. Form3 are working with with our Indirect Partner to confirm the root cause and mitigating actions.