Form3 incident

INC216641 - Degradation to the Form3 - UK Instant Service

Form3 experienced a notice incident on February 28, 2024 affecting Direct (MQ) and Direct (WS), lasting —. The incident has been resolved; the full update timeline is below.

Started: Feb 28, 2024, 02:19 PM UTC
Resolved: Feb 28, 2024, 02:19 PM UTC
Duration: —
Detected by Pingoru: Feb 28, 2024, 02:19 PM UTC

Affected components

Direct (MQ)Direct (WS)

Update timeline

resolved Feb 28, 2024, 02:19 PM UTC

From 10:26 to 10:31 UTC, Form3 experienced a degradation to the Form3 - UK Instant (MQ and WS) Service. During this period, there was impact to both inbound and outbound payment flows. The issue was resolved at 10:31 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
postmortem Feb 28, 2024, 02:33 PM UTC

On Wednesday 28th February, Form3 observed a degradation to the Form3 UK Instant \(MQ and WS\) service to both inbound and outbound payment flows between 10:26 and 10:31 UTC. Service was restored at 10:31 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.