Form3 incident
INC256026 - Degradation to Form3 - UK Instant - Direct (IRE) and Form3 - UK Instant - Direct Non Settling services
Form3 experienced a notice incident on June 4, 2024 affecting Direct Non Settling and Direct (IRE), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 04, 2024, 05:29 PM UTC
From 15:07 to 15:26 UTC, Form3 experienced a degradation to the Form3 - UK Instant - Direct (IRE) and Form3 - UK Instant - Direct Non Settling services. During this period, customers may have experienced latency with outbound payment processing. Inbound payments were not impacted. The issue was resolved at 15:26 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
- postmortem Jun 05, 2024, 12:21 PM UTC
On Tuesday 4th June, Form3 experienced degradation to the Form3 - UK Instant - Direct \(IRE\) and Form3 - UK Instant - Direct Non Settling services causing a delay to outbound payment processing between 15:07 and 15:26 UTC. Services auto-recovered at 15:26 UTC with no further impact to payment processing. Root cause is being investigated by Form3 in a bid to ensure mitigating actions are identified and implemented to prevent any future reoccurrence.