Form3 experienced a notice incident on July 30, 2024 affecting Direct and Form3 - Account Management Services and 1 more component, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 09:34 AM UTC
We have received a notification from our third party provider advising they have raised an incident related to certificates they have issued with missing validation requirements. Initial analysis has confirmed there is no current impact to payment processing. We are continuing to investigate as a priority and will follow up directly with impacted customers.
- identified Jul 30, 2024, 10:55 AM UTC
We are continuing to work on remediation a priority. A further communication has been sent directly to customers.
- identified Jul 30, 2024, 12:49 PM UTC
Form3 remediation activities are being progressed as a priority. An update will be provided once this has been completed.
- resolved Jul 30, 2024, 04:19 PM UTC
Form3 have completed all remediation activities and can confirm this issue is now resolved. Full root cause will be shared via the postmortem in due course.
- postmortem Jul 31, 2024, 05:55 PM UTC
On Tuesday 30th July, Form3 received communication of an incident logged by our third party provider impacting previously issued certificates that had been issued with missing validation requirements. Form3 took remedial action which was completed by 16:14 BST, followed by a period of enhanced monitoring. Post incident analysis is underway by our provider to establish full root cause in a bid to identify any mitigating actions to prevent reoccurrence.