Form3 incident
INC310026 - Degradation Across Multiple Form3 Services
Form3 experienced a minor incident on September 16, 2024 affecting Direct (IRE) and Direct Non Settling (IRE) and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2024, 04:51 AM UTC
Form3 are investigating a performance degradation across multiple services. Customers may experience latency when processing inbound and outbound payments. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- investigating Sep 16, 2024, 04:53 AM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2024, 05:06 AM UTC
We have identified the cause of the performance degradation and are actively working to resolve this as a high priority. A further update will be provided by 06:30 BST.
- monitoring Sep 16, 2024, 05:31 AM UTC
A fix has been implemented and we are now in a period of monitoring. Impacted customers should now see that normal processing has resumed across the impacted services. We will provide an update on resolution in due course.
- resolved Sep 16, 2024, 05:41 AM UTC
We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Sep 18, 2024, 03:30 PM UTC
On Monday 16th of September 2024, Form3 were alerted to a degradation to the Form3 - UK Instant - Direct \(IRE\) and Form3 - SEPA Instant - Direct services between 04:07 and 05:07 UTC. Root cause investigation is underway by Form3 to identify root cause and any preventative measures to prevent any future reoccurrence.