Form3 experienced a major incident on September 23, 2024 affecting Direct and Direct (MQ) and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2024, 09:33 AM UTC
Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Sep 23, 2024, 09:41 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 23, 2024, 09:51 AM UTC
We have identified the issue, and are working on the fix as a priority. We will post an update at 11:15 unless there is further information to share before this time.
- identified Sep 23, 2024, 09:58 AM UTC
A fix was successfully applied and service is now confirmed as restored.
- resolved Sep 23, 2024, 09:58 AM UTC
This incident has been resolved.
- postmortem Sep 23, 2024, 12:17 PM UTC
On Monday 23rd September, Form3 observed a degradation to the Form3 UK Instant service to outbound payment flows between 09:00 and 09:54 UTC. Service was restored at 09:54 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.