Form3 incident
INC313061 - Major Outage to the Form3 - UK Instant
Form3 experienced a critical incident on September 23, 2024 affecting Direct and Direct (MQ) and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 10:55 PM UTC
Form3 are investigating a major outage to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- identified Sep 23, 2024, 11:12 PM UTC
We have identified the issue, and are working on the fix as a priority. We will post an update at 00:30 unless there is further information to share before this time.
- monitoring Sep 23, 2024, 11:24 PM UTC
A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - UK Instant service. We will provide an update on resolution in due course.
- resolved Sep 24, 2024, 01:54 AM UTC
The issue affecting Form3 - UK Instant service has been resolved as of 23:17 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Sep 24, 2024, 10:22 AM UTC
On Monday 23rd September, Form3 observed a major degradation to the Form3 UK Instant service to both inbound and outbound payment flows between 22:11 and 23:17 UTC. Service was restored at 23:17 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.