Form3 experienced a minor incident on October 1, 2024 affecting Direct and Direct (MQ) and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 01, 2024, 12:56 AM UTC
From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.
- resolved Oct 01, 2024, 01:44 AM UTC
Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.
- postmortem Oct 01, 2024, 07:50 AM UTC
On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.