Fonix Outage History

Started Feb 28, 2025, 03:23 PM UTC· resolved Feb 28, 2025, 03:53 PM UTC

1. identified Feb 28, 2025, 03:23 PM UTC

   Dear Customer Please be advised Sky is currently experiencing a complete outage impacting their Premium SMS platform. We have raised it with them and they are investigating. We will update you as soon as we have further information. Kind regards Fonix Operations Team

2. resolved Feb 28, 2025, 03:53 PM UTC

   Dear Customer Please be advised Sky has confirmed the issue impacting their Premium SMS platform has now been resolved. Sky experienced issues between 2.40pm and 3.20pm. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team

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Started Jan 13, 2025, 01:02 PM UTC· resolved Jan 13, 2025, 02:49 PM UTC

1. identified Jan 13, 2025, 01:02 PM UTC

   Dear Customer Please be advised O2 is currently experiencing delays processing Bulk and Premium SMS messages. We have raised it with them and they are investigating. We will update you as soon as we have any further information. Kind regards Fonix Operations Team

2. resolved Jan 13, 2025, 02:49 PM UTC

   Dear Customer Please be advised O2 has confirmed the issue impacting Bulk and Premium SMS messages was resolved at approximately 2pm. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team

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Started Nov 23, 2024, 10:43 PM UTC· resolved Nov 24, 2024, 04:16 PM UTC

1. investigating Nov 23, 2024, 10:43 PM UTC

   Dear Customer Please be advised Three are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team

2. monitoring Nov 24, 2024, 04:37 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 24, 2024, 04:16 PM UTC

   This incident has been resolved.

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Started Nov 23, 2024, 09:20 PM UTC· resolved Nov 24, 2024, 04:15 PM UTC

1. investigating Nov 23, 2024, 09:20 PM UTC

   Dear Customer, Please be advised Sky are currently experiencing intermittent issues on their network since 20:30 impacting their Premium SMS platform. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team

2. resolved Nov 24, 2024, 04:15 PM UTC

   This incident has been resolved.

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Started Nov 05, 2024, 02:51 AM UTC· resolved Nov 05, 2024, 03:01 PM UTC

1. investigating Nov 05, 2024, 02:51 AM UTC

   Dear Customer Please be advised that Three IE are currently experiencing a loss of connectivity on their network since 01:20 impacting MO and MT traffic on Three IE and Tesco IE. The issue has been raised into Three IE who are currently investigating. We will let you know as soon as we have further information. Kind regards, Fonix Operations Team

2. monitoring Nov 05, 2024, 08:42 AM UTC

   Dear Customer Please be advised the connectivity issue impacting MO and MT traffic on Three IE and Tesco IE appears to have been resolved. We will continue to monitor and update you with any further information. Kind regards, Fonix Operations Team

3. resolved Nov 05, 2024, 03:01 PM UTC

   This incident has been resolved.

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Started Nov 01, 2024, 09:25 AM UTC· resolved Nov 01, 2024, 09:25 AM UTC

1. resolved Nov 01, 2024, 09:25 AM UTC

   Dear Customer Please be advised Three experienced an outage impacting their Premium SMS platform between 8:57am and 9:16am. The issue appears to have been resolved but we will continue to monitor. Kind regards Fonix Operations Team

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