Fonix experienced a notice incident on November 23, 2024 affecting Direct Billing, lasting 17h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- investigating Nov 23, 2024, 10:43 PM UTC
Dear Customer Please be advised Three are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- monitoring Nov 24, 2024, 04:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2024, 04:16 PM UTC
This incident has been resolved.