Fonix experienced a critical incident on February 28, 2025 affecting Sky Mobile UK and Sky-IE, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Sky Mobile UKSky-IE
Update timeline
- identified Feb 28, 2025, 03:23 PM UTC
Dear Customer Please be advised Sky is currently experiencing a complete outage impacting their Premium SMS platform. We have raised it with them and they are investigating. We will update you as soon as we have further information. Kind regards Fonix Operations Team
- resolved Feb 28, 2025, 03:53 PM UTC
Dear Customer Please be advised Sky has confirmed the issue impacting their Premium SMS platform has now been resolved. Sky experienced issues between 2.40pm and 3.20pm. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team