Fonix experienced a notice incident on July 28, 2024 affecting Direct Billing, lasting 9h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 28, 2024, 11:07 PM UTC
Dear Customer Please be advised we have received the following notification from Three regarding emergency change impacting their Direct Billing platform on the below date and time. Maintenance Details: We are performing an emergency change at our end which may cause potential impact to Direct Carrier Billing Services. CRQ Start -7/28/2024 11:00:00 PM CRQ End - 7/29/2024 3:30:00 AM Kind regards Fonix Operations Team
- resolved Jul 29, 2024, 08:53 AM UTC
Dear Customer Please be advised that the emergency maintenance has been completed. All traffic has been processed as normal since 1:40. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team