Fonix experienced a major incident on September 17, 2024 affecting EE-UK (T-Mobile & Virgin) and Direct Billing, lasting 18h 21m. The incident has been resolved; the full update timeline is below.
Affected components
EE-UK (T-Mobile & Virgin)Direct Billing
Update timeline
- investigating Sep 17, 2024, 03:05 PM UTC
Dear Customer Please be advised EE are currently experiencing intermittent issues on their Direct Billing & Identity platforms. We have raised it to them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Sep 18, 2024, 09:26 AM UTC
Dear Customer, EE has reported that this issue was resolved at 17/09/2024 23:03:02 BST. Regards,