Fonix experienced a notice incident on November 11, 2024 affecting Direct Billing, lasting 9h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- identified Nov 11, 2024, 11:32 PM UTC
Dear Customer Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Nov 12, 2024, 09:14 AM UTC
Dear Customer Please be advised EE has confirmed the intermittent issue impacting their Direct Billing platform was resolved at 23.45. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team