Fonix experienced a notice incident on April 16, 2025 affecting Direct Billing, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- investigating Apr 16, 2025, 11:05 PM UTC
Dear Customer Please be advised EE are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Apr 17, 2025, 06:46 AM UTC
Dear Customer Please be advised that the EE Direct Billing issue was resolved at approximately 1:00am Please do not hesitate to contact us if you have any queries. Kind regards Fonix Operations Team