Fonix experienced a notice incident on May 28, 2025 affecting Plan-UK, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Plan-UK
Update timeline
- investigating May 28, 2025, 11:08 PM UTC
Dear Customer Please be advised that Plan are currently experiencing a loss of connectivity on their network since 19:00 impacting MO/MT traffic. The issue has been raised into Plan who are currently investigating. We will let you know as soon as we have further information. Kind regards Fonix Operations Team
- resolved May 29, 2025, 08:58 AM UTC
Dear Customer Please be advised Plan has confirmed the connectivity issue impacting Premium SMS services was resolved at approximately 9am. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team