Fonix experienced a notice incident on June 2, 2025 affecting Vodafone-UK, lasting 18h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 02, 2025, 04:24 PM UTC
Dear Customer Please be advised Vodafone is experiencing a complete outage impacting their Premium SMS and SMS services since approximately 5pm. We have raised it to Vodafone and they are investigating. We will update you as soon as we have any further information. Kind regards Fonix Operations Team
- identified Jun 03, 2025, 05:14 AM UTC
Dear Customer Please be advised Vodafone is still experiencing a complete outage impacting Premium SMS services. Vodafone is continuing to investigate as a high priority. We will update you as soon as we have any further information. Kind regards Fonix Operations Team
- resolved Jun 03, 2025, 10:54 AM UTC
Dear Customer Please be advised Vodafone has confirmed the issue impacting their Premium SMS and SMS services has now been resolved. Vodafone implemented a fix at approximately 11.25am. MOs were queued during the outage window and have now been processed successfully. We will continue to monitor over the coming hours. Kind regards Fonix Operations Team