Fonix experienced a notice incident on June 4, 2025 affecting Three-UK and Direct Billing, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Three-UKDirect Billing
Update timeline
- investigating Jun 04, 2025, 10:59 AM UTC
Dear Customer, Please be advised that Three are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Jun 04, 2025, 12:43 PM UTC
Dear Customer Please be advised Three has confirmed the issue impacting their Direct Billing platform has been resolved. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team