Fonix experienced a notice incident on October 18, 2025 affecting Direct Billing, lasting 13h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- identified Oct 18, 2025, 09:49 PM UTC
Dear Customer Please be advised EE are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Oct 19, 2025, 11:20 AM UTC
Dear Customer Please be advise EE has confirmed the issue impacting their Direct Billing platform was resolved at 23:30. Please do not hesitate to contact us if you need any further information. Kind regards Fonix Operations Team