Fonix experienced a notice incident on April 18, 2026 affecting Direct Billing, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- identified Apr 18, 2026, 06:30 PM UTC
Dear Customer Please be advised Three are currently experiencing intermittent issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Apr 20, 2026, 10:18 AM UTC
Dear Customer, This issue was resolved on the 19th April at 4 AM. Many Thanks,