Fonix experienced a notice incident on April 22, 2026 affecting Direct Billing, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- investigating Apr 22, 2026, 10:25 AM UTC
Dear Customer Please be advised Vodafone is experiencing a complete outage impacting their Direct Billing services since approximately 11am. We have raised it to Vodafone and they are investigating. We will update you as soon as we have any further information. Kind regards Fonix Operations Team
- resolved Apr 22, 2026, 11:47 AM UTC
Dear Customer Please be advised the issue impacting Vodafone Direct Billing appears to have been resolved at approximately 11.50am. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team