Fonix incident

EE - Direct Billing and Digital Identity - Intermittent Issues

Notice Resolved View vendor source →

Fonix experienced a notice incident on May 27, 2026 affecting Direct Billing and Operator Age Verification, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 11:20 AM UTC
Resolved
May 27, 2026, 01:05 PM UTC
Duration
1h 44m
Detected by Pingoru
May 27, 2026, 11:20 AM UTC

Affected components

Direct BillingOperator Age Verification

Update timeline

  1. monitoring May 27, 2026, 11:20 AM UTC

    Dear Customer Please be advised EE is experiencing intermittent issues impacting their Direct Billing & Digital Identity services since approximately 10:43am. Recovery has been observed. Early signs of service improvement are being seen, with teams reporting traffic beginning to normalise and affected applications starting to clear. EE continue to monitor closely while the underlying cause is confirmed and we will update as soon as we know more. Kind Regards,

  2. resolved May 27, 2026, 01:05 PM UTC

    This incident has now been restored, as of 27/05/2026 11:31:45 BST.