Fonix experienced a notice incident on June 5, 2026 affecting Direct Billing, lasting 23h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- investigating Jun 05, 2026, 10:08 AM UTC
Dear Customer Please be advised EE are experiencing issues on their Direct Billing platform since 10:35am. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Jun 06, 2026, 09:29 AM UTC
Dear Customer Please be advised EE has confirmed the issue impacting their Direct Billing platform was resolved at approximately 7pm last night. Please do not hesitate to contact us if you have any questions. Kind regards Fonix Operations Team