Fonix experienced a notice incident on July 9, 2026 affecting Direct Billing, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- identified Jul 09, 2026, 05:58 AM UTC
Dear Customer Please be advised Three are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Jul 09, 2026, 08:45 AM UTC
Dear Customer Please be advised Three has confirmed the issue impacting their Direct Billing platform has now been resolved. Kind regards Fonix Operations Team