Fonix experienced a notice incident on October 9, 2026 affecting O2-UK and Premium SMS Gateway, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 03:07 PM UTC
Dear Customer Please be advised O2 is currently experiencing intermittent connectivity issues impacting their Premium SMS platform. We are seeing intermittent errors and delays with Premium MT messages being processed. We have raised this to O2 who are investigating. As soon as we have any further information we will update you. Kind regards Fonix Operations Team
- investigating Oct 10, 2026, 07:45 AM UTC
Dear Customer Please be advised O2 is still experiencing connectivity issues impacting their Premium SMS platform. We are seeing severe delays with Premium MTs being delivered. O2 is continuing to investigate and we will update you as soon as we have any further information. Kind regards Fonix Operations Team
- investigating Oct 10, 2026, 11:41 AM UTC
Dear Customer Please be advised O2 is still experiencing connectivity issues impacting their Premium SMS platform. We are seeing severe delays with Premium MT messages being processed and delivered by O2. Messages are currently being queued. O2 is continuing to investigate the issue as a high priority and we will update you as soon as we have any further information. Kind regards Fonix Operations Team
- monitoring Oct 10, 2026, 04:06 PM UTC
Dear Customer Please be advised O2 has confirmed the issue impacting their Premium SMS platform has been resolved. We will continue to monitor and update you as required. Kind regards Fonix Operations Team
- resolved Oct 12, 2026, 10:22 AM UTC
This incident has been resolved.