Flow Capture incident

Intermittent login issues via Autodesk ID

Resolved after 2 hours 12 minutes, affecting Application, on October 20, 2025.

resolved Oct 20, 2025, 11:10 PM UTC

All login issues caused by the outage at our service provider have now been resolved. All services are back to normal. Thank you for your patience.

Started
Oct 20, 2025, 08:58 PM UTC
Resolved
Oct 20, 2025, 11:10 PM UTC
Duration
2h 12m
Detected by Pingoru
Oct 20, 2025, 08:58 PM UTC

Affected components

Application

Update timeline

  1. identified Oct 20, 2025, 08:58 PM UTC

    Users who log into Flow Capture with Autodesk ID are currently having intermittent issues logging in due to ongoing issues with the AWS Systems. Non-Autodesk ID users are not impacted and can login as normal.

  2. resolved Oct 20, 2025, 11:10 PM UTC

    All login issues caused by the outage at our service provider have now been resolved. All services are back to normal. Thank you for your patience.

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