Flexera One IT Asset Management – NAM – Beacon Upload and Download Issues

Update timeline

1. investigating May 26, 2026, 09:49 PM UTC

   Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the NAM region. Customers may experience intermittent Beacon-related issues, including timeouts, inventory upload delays, and some Beacon download failures. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue and working to identify the appropriate remediation steps. We are monitoring the situation closely and will provide updates as more information becomes available.

2. investigating May 27, 2026, 01:46 AM UTC

   Investigation is ongoing, and technical teams are continuing to review the timeout behavior and related errors to confirm the root cause and identify the appropriate remediation steps. We will provide another update as more information becomes available.

3. investigating May 27, 2026, 06:23 AM UTC

   Our technical teams continue to actively investigate and troubleshoot the issue to determine the underlying cause of the observed behavior. Investigation efforts remain ongoing, with teams reviewing multiple potential contributing factors and analyzing system activity. At this time, the root cause has not yet been conclusively identified, and work is continuing to isolate and resolve the issue. Further updates will be shared as additional information becomes available.

4. resolved May 27, 2026, 07:33 AM UTC

   Our investigation and mitigation efforts have been completed, and the issue has now been resolved. Services are operating as expected, and impacted functionality has been restored. Our technical teams will continue to closely monitor the platform to ensure ongoing stability and validate continued healthy system behavior.

5. postmortem Jun 11, 2026, 06:44 AM UTC

   **Description:** Flexera One IT Asset Management – NAM – Beacon Upload and Download Issues **Timeframe:** May 22, 2026, 11:00 PM PDT – May 26, 2026, 11:41 PM PDT **Incident Summary** On May 22, 2026, at approximately 11:00 PM PDT, an issue began affecting some Beacon activity for Flexera One IT Asset Management customers in the North America production environment. During the affected period, some customers experienced intermittent issues with inventory uploads and Beacon downloads. Reported symptoms included upload timeouts, inventory upload delays, increasing Beacon backlogs, and some download failures. Successful uploads and downloads continued to be observed during the incident, so the issue did not affect all Beacon activity. Technical teams investigated the reported behavior by reviewing customer-reported failures, the Beacon request path, timeout patterns, backlog growth, and related backend processing errors. The investigation identified that some requests were not completing within the expected timeframe, which contributed to the intermittent behavior observed by affected customers. The issue showed signs of backlog growth before the recent disaster recovery testing activity, with the impact increasing more significantly afterward. Based on the investigation, the disaster recovery activity contributed to the increased visibility and severity of the issue. As part of the recovery effort, technical teams identified a connection handling issue in a backend service supporting Beacon processing. The affected service and related authentication components were restarted to restore normal processing behavior. Following these corrective actions, Beacon processing recovered, impacted backlogs began clearing, and affected upload and download functionality returned to expected operation. By May 26, 2026, at approximately 11:41 PM PDT, the issue had been resolved. Technical teams continued monitoring after recovery to confirm continued stability. **Root Cause** The incident was caused by a connection handling issue in a backend service supporting Beacon processing. This contributed to intermittent upload timeouts, inventory upload delays, Beacon backlog growth, and some Beacon download failures for affected customers. **Remediation Actions** The following actions were taken during the incident response: 1. **Incident Response Initiated:** Technical teams began investigating customer reports of Beacon upload and download issues in the North America production environment. 2. **Impact Assessed:** Teams reviewed customer-reported symptoms and confirmed the issue was intermittent, with successful Beacon activity still being observed. 3. **Technical Investigation Performed:** Teams reviewed the affected Beacon request path, timeout behavior, backlog growth, and related backend errors to isolate the cause. 4. **Corrective Action Applied:** The affected backend service and related authentication components were restarted to restore normal processing behavior. 5. **Recovery Validated:** Teams confirmed that Beacon upload and download functionality had recovered and that impacted backlogs were clearing. 6. **Post-Recovery Monitoring Continued:** Teams continued monitoring after restoration to confirm continued stability. **Future Preventative Measures** This incident highlighted the importance of continued resilience for services supporting Beacon upload and download workflows, particularly when processing delays or backlog growth occur. Based on the investigation, the following follow-up activities have been identified: 1. **Connection Handling Review:** Review connection handling behavior for the backend service supporting Beacon processing to reduce the likelihood of similar issues recurring. 2. **Processing Resilience Review:** Evaluate opportunities to improve resilience when Beacon-related requests take longer than expected to complete. 3. **Beacon Workflow Validation Review:** Review validation steps for Beacon upload and download workflows following major operational activities, including disaster recovery testing.