Flexera incident
Flexera One - IT Visibility - APAC - Data Explorer Service Disruption
Flexera experienced a major incident on June 18, 2026 affecting IT Visibility - APAC, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 02:44 PM UTC
Incident Description: We are investigating an issue affecting Data Explorer functionality for Flexera One IT Visibility in the APAC region. As a result, customers may experience failures when running queries, delays in retrieving data, and issues accessing related features that depend on Data Explorer. Priority: P2 Restoration Activity: Our technical teams are actively investigating a disruption impacting upstream services required for Data Explorer. Recovery efforts are focused on restoring connectivity between dependent services and stabilizing query processing and data access. We will continue to monitor progress and provide updates as more information becomes available.
- resolved Jun 18, 2026, 03:06 PM UTC
This issue has been resolved. Data Explorer functionality in the APAC region has been fully restored following the identification and rollback of a recent service change that was impacting service communication. All services have been validated and are operating as expected. A full post-incident report, including detailed root cause and preventative measures, will be shared in the coming days.