Flexera incident

Flexera One- IT Asset management- APAC - Page loading issues

Flexera experienced a critical incident on June 18, 2026 affecting IT Asset Management - APAC Login Page, lasting 30m. The incident has been resolved; the full update timeline is below.

Started: Jun 18, 2026, 12:45 PM UTC
Resolved: Jun 18, 2026, 01:16 PM UTC
Duration: 30m
Detected by Pingoru: Jun 18, 2026, 12:45 PM UTC

Affected components

IT Asset Management - APAC Login Page

Update timeline

investigating Jun 18, 2026, 12:45 PM UTC

Incident Description: We have identified an issue affecting access to Flexera One IT Asset Management (ITAM) in the APAC region. Affected customers may encounter errors when attempting to access ITAM pages and functionality within the Flexera One platform. Priority: P1 Restoration Activity: Technical teams have engaged and are actively investigating the issue to determine the underlying cause. Initial remediation efforts are underway, and teams are working to restore normal service functionality as quickly as possible. We are closely monitoring the environment and will provide additional updates as more information becomes available.
resolved Jun 18, 2026, 01:16 PM UTC

The issue was traced to a recent configuration change that had been implemented to improve service performance. The change has been rolled back, and service functionality has been fully restored. This issue has been resolved. Our teams will continue to monitor the environment to ensure ongoing stability. Additional details, including the root cause analysis and preventative measures, will be shared in a post-mortem report.