FitMetrix incident

Mindbody Web Software Delays

Resolved after 4 hours 1 minute, affecting Mindbody Web Software - Europe, Middle East, and Africa and Mindbody Web Software - North, Central, and South America and 1 more, on July 10, 2026.

monitoring Jul 10, 2026, 08:33 PM UTC

The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.

Started
Jul 10, 2026, 05:36 PM UTC
Resolved
Jul 10, 2026, 09:37 PM UTC
Duration
4h 1m
Detected by Pingoru
Jul 10, 2026, 05:36 PM UTC

Affected components

Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific

Update timeline

  1. identified Jul 10, 2026, 05:36 PM UTC

    Engineers have identified and working to resolve an issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience as we work to resolve this issue. The next update will be made at 11:30AM PT or as additional information becomes available.

  2. identified Jul 10, 2026, 06:33 PM UTC

    The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.

  3. monitoring Jul 10, 2026, 08:33 PM UTC

    The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.

  4. resolved Jul 10, 2026, 09:37 PM UTC

    This incident is now resolved.

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