Resolved after 1 day 4 hours, affecting Booker Payment Processing, on July 8, 2026.
Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.
Affected components
Update timeline
- investigating Jul 08, 2026, 05:23 PM UTC
Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.
- investigating Jul 08, 2026, 07:20 PM UTC
Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.
- investigating Jul 08, 2026, 09:43 PM UTC
Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.
- monitoring Jul 08, 2026, 10:45 PM UTC
Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.
- resolved Jul 09, 2026, 09:58 PM UTC
The incident has been resolved by our engineering team.
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