FitMetrix incident

Booker Payment Processing - Mindbody Payments

Resolved after 1 hour 45 minutes, affecting Booker Web Software, on June 23, 2026.

resolved Jun 23, 2026, 06:18 PM UTC

We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.

Started
Jun 23, 2026, 04:33 PM UTC
Resolved
Jun 23, 2026, 06:18 PM UTC
Duration
1h 45m
Detected by Pingoru
Jun 23, 2026, 04:33 PM UTC

Affected components

Booker Web Software

Update timeline

  1. investigating Jun 23, 2026, 04:33 PM UTC

    We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.

  2. resolved Jun 23, 2026, 06:18 PM UTC

    We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.

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