FitMetrix incident

Mindbody Payments Delay

Resolved after 16 hours 34 minutes, affecting Mindbody Payment Processing, on May 28, 2026.

monitoring May 28, 2026, 12:32 AM UTC

We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.

Started
May 28, 2026, 12:32 AM UTC
Resolved
May 28, 2026, 05:06 PM UTC
Duration
16h 34m
Detected by Pingoru
May 28, 2026, 12:32 AM UTC

Affected components

Mindbody Payment Processing

Update timeline

  1. monitoring May 28, 2026, 12:32 AM UTC

    We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.

  2. resolved May 28, 2026, 05:06 PM UTC

    This issue has been resolved.

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