FitMetrix experienced a minor incident on May 18, 2026 affecting Mindbody Web Software - Europe, Middle East, and Africa and Mindbody Web Software - North, Central, and South America and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 03:39 PM UTC
Status: Investigating We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
- resolved May 18, 2026, 04:49 PM UTC
Status: Resolved Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved. Affected components Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational)