FitMetrix incident

Mindbody Web Software

Resolved after 1 hour 9 minutes, affecting Mindbody Web Software - Europe, Middle East, and Africa and Mindbody Web Software - North, Central, and South America and 1 more, on May 18, 2026.

resolved May 18, 2026, 04:49 PM UTC

Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.

Started
May 18, 2026, 03:39 PM UTC
Resolved
May 18, 2026, 04:49 PM UTC
Duration
1h 9m
Detected by Pingoru
May 18, 2026, 03:39 PM UTC

Affected components

Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific

Update timeline

  1. investigating May 18, 2026, 03:39 PM UTC

    We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT.

  2. resolved May 18, 2026, 04:49 PM UTC

    Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.

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